Shipping policy

Shipping Policy — ONYXIE

At ONYXIE, we are committed to offering an exceptional shopping experience, including reliable, fast and seamless delivery.

Order processing times

All orders are processed within 1 to 2 working days. Once your order has been shipped, you will receive a confirmation email with a tracking number.

Delivery times and costs

Free delivery from 50€ of purchases / Fees calculated at the checkout

International (Global): 5-14 business days

North America: 3-5 working days

Europe: 5-14 working days

Australia and New Zealand: 7-22 business days

Nova Scotia, Newfoundland, Prince Edward Island, Northern Ontario/Quebec, Alaska, Hawaii: +5-8 days

Northwest Territories, Yukon, Nunavut: +7-11 days

Partner carriers

We work with reliable carriers such as La Poste, Colissimo, DHL and UPS to ensure safe routing of your orders.

Order tracking

You can track your order in real time via the link provided in the shipping confirmation email.

Exceptional delays

Delays may occur during busy periods or due to circumstances beyond our control. We will promptly inform you of any major changes.

Incorrect shipping address

Please check that your delivery address is correct before finalizing your order. ONYXIE cannot be held responsible for address errors.

Questions

For any questions about your shipment, contact our customer service via our contact form or by email at onyxie.shop@gmail.com